Support
Something not right?
Most things are a two-tap fix. Start here, and if none of it helps there are two ways to get in touch at the bottom.
The recommendation looks wrong
Three things change the answer, and it is almost always one of them.
- Your activity. Tap Dressing for on the home screen. A run warms you up by a lot; standing on a sideline does the opposite.
- Your comfort settings. Under Me, set whether you reach for shorts sooner or later and whether you would rather a t-shirt or an extra layer.
- The hour. The home screen answers for now. Use Fit check for later today.
The app works from the feels-like temperature rather than the number on the thermometer, so a windy 18° and a still 18° will not always get the same answer. That is deliberate.
The weather will not load
Check your connection and try again in a moment. If one place will not load, search for another to rule out a problem with that spot. Apple Weather can occasionally be unavailable, and the app will recover on its own when it is back.
Location is not working
Open Settings → Shorts vs Pants → Location on your iPhone and check it is allowed. If you would rather not share it, you never have to: search for a place instead and the app keeps the ones you use so you can flick between them.
Turning analytics off
Under Me → Privacy & analytics. It is off in one tap and stays off. What is collected, and what never is, is set out in the privacy policy.
Is there an Android version?
Not yet. iPhone came first and Google Play follows. There is nothing to sign up to for it. It will be announced on the home page when it is close.
Where the forecast comes from
Apple Weather, which your iPhone already relies on. The full list of sources is on the weather data page.
Still stuck? Get in touch.
Every message gets read.
Please leave out anything sensitive. A suburb is plenty, and an exact address is never needed.